Originally Posted by Cyan Savant

I know that this is my first post, and so it probably won't come across as something that's easy to stomach, but just check this out. I say all of the following to at least warn people, and perhaps stop them from making any mistakes.

Guild Wars is a beautiful game, and their business model, in my opinion, is cutting edge. I give them full credit on these counts. But that's not all it takes to do good business.

My wife and I have been playing since 9 of '06 and we've abided by the rules. Especially my wife, considering I can be somewhat of an arrogant guy sometimes. Hey, I admit it. It's my first post and I'm already on a soapbox.

We became friends with a particular person over the past couple of weeks. The guy had a "I have many leatherbound books" Title and was very generous and helpful. Very knowledgeable as well. And I still consider him a friend.

However, as of this morning, the staff found that he apparently had a few other accounts that associates of his were using to farm GW gold and sell it. I agree, that's not kosher. But here's where the line gets drawn.

After the guy was banned, he made a ditch attempt to say goodbye to people from a seperate account of his. He logged in on this account and said goodbye to my wife, who was online at the time. He passed his regards to me as well since I was at work.

As far as I can tell, the only difference between my wife's account and mine is that very conversation, because she's now banned. I did not say "suspended", I said banned.

We have all three campaigns as well as GWEN, so that's $190 that I've spent and now it's for what? She did not know what he was doing, or what had happened until that point. Now she can't log on.

I just logged on and got a random "You should check your wife's account" whisper. That's how I found out she was banned. Think about it. According to their methods of deduction, I guess now I've "violated the EULA"?

Great product. It's a shame that you risk paying money for no service because they cannot supply the "manpower" to investigate stuff like this.

What do you people think of this? We're submitting support tickets, and if we can manage to get past the autoresponders, she'll probably get back up and running, but what if not?

And besides that, what kind of business is this anyway?

Like I said, great game, but if you have a high standard for what businesses you support, you might want to consider any purchases from these guys. This is atrocious.